Help improve profits, service and customer relationships
Outsourcing means different things to each business. We know that ‘one size doesn’t fit all’, so we tailor unique solutions for you.
RAC is very flexible - we can use as much or as little of your brand as you need.
As specialists, we can improve your business performance in the following:
Customer care
Building and strengthening relationships with:
- Inbound call handling - product enquiries
- Outbound calls - cross-selling; vehicle recall and direct marketing
- Follow-up calls - sale or service follow through
- Claims handling - insurance and legal issues
- Marketing fulfillment - sales and product material distribution
Fleet support
Strengthening your brand, relationships and revenues with our expertise.
Take advantage of our accident services and risk management expertise and offer under your brand first class service and know-how without high product development and start up costs.
Accident Services
- Call handling and incident management
- Salvage disposal
Risk Management
- Strategy development
- Workshops and seminars
- On-road practical programmes
Marketing programmes
Building brand loyalty with:
- Accessories - either as packs or offered individually
- Driver offes - benefits for the driver and family
- Tailored direct marketing campaigns - right through to fulfillment and follow-up
Resource deployment
Improving margins and customer service with:
- Response critical resourcing - such as repair experts
Technical support
Improving margins and customer service with:
- Helplines - latest vehicle information - for drivers and dealers
- Information and advice - technical bulletings, service campaigns, website support and recalls
Terms and conditions apply and are available on request.
To find out more about how we can improve your business performance
Call us on 08000 156 638†or email us for more information.
Opening hours
Monday to Friday 9am to 5pm
† Calls are free. To ensure service quality, calls may be recorded and monitored.
