Solutions shaped for your business
Surprised to learn that RAC offers a claims management service that currently handles up to 500,000 claims and 2.3 million calls a year?
Perfect. It’s exactly how our service is designed to work. We’ve been dealing with motor claims for some of the top insurers and brokers in the UK for over 10 years, seamlessly blending our expertise, experience and skills into their businesses - and delivering their brand promise.
Embracing your brand
Your brand is unique and speaks volumes about your company values. It’s what sets you apart from your competition and RAC understands and respects this. That’s why we take so much care to immerse your brand values into the service we provide.
A flexible claims service
RAC offers a complete and comprehensive range of claims management services 24 hours a day, seven days a week. We’re flexible, allowing you to select as many or as few elements as you need. From a single element such as first response call handling, to the full end-to-end process, choose from any of the following:
- First response cover validation
- Notify interested parties
- Fraud screening
- Claims progression
- Claims settlement
- Contact centre management
- Out of hours service (24/7) including message taking and claims handling
- Management Information
- Policy administration
Specialist motoring services:
- Incident management
- Third party capture/handling
- Roadside recovery
- Repairer network
- Parts supply
- Total loss
- E-Salvage
- Breakdown
- Risk management
- Driver licence checking
- Legal services
- Glass replacement and repair
Seamlessly delivering your brand
We can provide you with dedicated ring fenced teams who’ll fully embrace your brand values. They’ll answer the phone in your name, and in your house style and tone, to provide your customers with a seamless service from start to finish. We never forget we’re representing you, and our staff will maintain a professional, friendly manner at all times.
A trusted brand in our own right
At the very heart of our claims management services lie your brand values. Similarly, RAC is itself a trusted brand, renowned for reliability and a strong customer focus. So you can be confident that your business is in good hands.
Cost-effective service that gives you a commercial advantage
RAC claims management services can give you a real advantage over your competitors. Here’s how:
- Tapping into our resources gives you greater flexibility in adapting to changing volumes – helping to increase your operating efficiencies
- Our well established roadside infrastructure means we can capture claims details – including third party information - at the same time as dealing with the recovery, helping to reduce uninsured losses and claims leakage
- RAC third party care programme readily captures third party information, integrating no fault claims or majority fault claims into either our own or your own repair network for lower claims costs and a speedy repair process
- Our own repair network offers a cost effective, efficient service with thorough reviews and pre-authorisation by in-house engineers
RAC has a well established repair network. Maintaining close ties with repairers means we can also respond to the latest developments and trends to offer you alternative, low cost repair techniques and smart repairs.
Call us on 0800 107 4153†or email us for more information.
Opening hours
Monday to Friday - 9am to 5pm
† Calls are free. To ensure service quality, calls may be recorded and monitored.
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