Accident services

Call handling and incident management

Three steps to help manage an incident and get drivers back on the road.

1. Request for assistance

   • Driver calls our 24/7 dedicated Accident Services centre
   • Experienced incident manager takes the claim and accident details
   • Claim documentation issued and the insurer notified

2. Recovery and repair

   • If necessary, vehicle repaired by the roadside or taken to an RAC approved repairer. We ensure the repairer is right for the job, for example, a specialist commercial repairer for trucks
   • Courtesy car
   • Free collection and delivery
   • Load continuation for commercial vehicles

3. Managing the claim

   • No blame legal and insurance issues handled,
     including third party insurance liaison and uninsured loss recovery

Terms and conditions apply and are available on request.

Call us on 0800 068 1424 ^†or email us for more information.

Opening hours

Monday to Friday 9am to 5pm

^† Calls are free.

To ensure service quality, calls may be recorded and monitored.